The Customer Service WAy

The Customer Service WAy

Drive business and revenue through improved customer service and sales technique.

Use the Customer Service WAy to increase profits from:

  • Word-of-mouth marketing;
  • Repeat business;
  • Upselling your product;
  • Cross-selling with local partners;
  • Reduced cancellations, complaints and refunds.

The Customer Service WAy will cover:

  • Service excellence (body language, attitude, communications);
  • Understanding the customer needs;
  • Brand awareness and promoting local product;
  • Complaint handling and telephone techniques;
  • Upselling product and sales technique;
  • Understanding the value of tourism in WA;
  • Understanding brand awareness in WA tourism;
  • “Easy, Quick and Really Helpful” principles.

To register for upcoming Customer Service WAy workshops, click here.

If you would like to arrange a workshop for your business or destination contact Tourism Council WA on 9416 0700.