Customer Service WAy Workshop (Albany)

- Albany

Revolutionising customer service in WA’s tourism towns and precincts, improve your revenue, repeat business and word of mouth marketing through customer service and selling skills.

Use the Customer Service WAy to increase profits from:

  • Word-of-mouth marketing
  • Repeat business
  • Upselling your product
  • Cross-selling with local partners
  • Reduced cancellations, complaints and refunds

The Customer Service WAy will cover:

  • Upselling product and sales technique
  • Service excellence (body language, attitude, communication)
  • Understanding the customer needs
  • Brand awareness and promoting local product
  • Complaint handling and telephone techniques

The Customer Service WAy is ideal for:

  • All staff who come into contact with guests should ideally go through this course.
  • Managers may wish to attend to develop some training tips to pass on to staff.
  • Everyone can benefit from customer service training - whether a refresher for those who have been around for a while, or those just starting out!
Jun 09, 2017
08:30 - 12:30
Centennial Park Stadium
156 Lockyer Avenue
Albany WA 6330
Dec 16, 2016 - Jun 01, 2017
Member price (inc. GST) $45.00
Non-Member price (inc. GST) $90.00
Price Detail Cancellation Policy: if workshop minimum numbers are not met, you will receive notification of the cancelled event and your payment will be reimbursed. Any cancellations made within 6 days of the scheduled course will not be refunded, however name changes will be accepted.


Tourism WA

Customer Service WAy Workshop (Albany)

- Albany

$60.00 AUD
(inc. GST)