Revolutionising customer service in WA’s tourism towns and precincts, improve your revenue, repeat business and word of mouth marketing through customer service and selling skills.
Use the Customer Service WAy to increase profits from:
- Word-of-mouth marketing
- Repeat business
- Upselling your product
- Cross-selling with local partners
- Reduced cancellations, complaints and refunds
The Customer Service WAy will cover:
- Upselling product and sales technique
- Service excellence (body language, attitude, communication)
- Understanding the customer needs
- Brand awareness and promoting local product
- Complaint handling and telephone techniques
The Customer Service WAy is ideal for:
- All staff who come into contact with guests should ideally go through this course.
- Managers may wish to attend to develop some training tips to pass on to staff.
- Everyone can benefit from customer service training - whether a refresher for those who have been around for a while, or those just starting out!
- May 18, 2017
- 08:30 - 12:30
Four Points by Sheraton Perth
707 Wellington StPerth WA 6000Australia
- REGISTRATION DATE: (Open - Close)
- Dec 16, 2016 - May 12, 2017