Customer Service WAy (Pemberton)

This is an entry-level workshop ideal for front-of-house staff, customer-facing employees or managers looking to take a more active role in the customer experience.  

Customer service is one of the most important parts of your business and it has a huge impact on your sales, recommendations and inevitably, future success. Customer service impacts brand choice and loyalty for most consumers, and in this competitive tourism market, it is crucial to offer the best service to your customers. As visitors begin to return, now is the perfect time to review your businesses’ customer service and upskill your staff to ensure they can meet the changing expectations of visitors. 

This workshop will help you audit your current customer service and offer practical ways to go above and beyond for your customers. The session will look at the power of word of mouth, repeat visitation, understanding your customers’ needs, and upselling. From body language and complaint handling, to cross selling and knowing your brand, this workshop is packed full of insights to help you make practical changes in your business to take your customer experience from good to great.  

The workshop covers the following topics:

  • Customer service excellence 
    • Body language
    • Attitude
    • Communication
  • Understanding the customers’ needs
  • Brand awareness and promoting local product
  • Complaint handling and telephone techniques
  • Upselling product and sales techniques
  • Understanding the value of tourism in Western Australia
  • Understanding brand awareness 
  • “Easy, Quick and Really Helpful” principles

By registering for this event, you agree to the booking conditions at the bottom of this page.

ABOUT THE TRAINER - KRISTY BAILEY

Kristy has more than 20 years’ experience in strategic marketing, communications and PR within the tourism industry and continues this industry involvement as Director of both Swan River Seaplanes and One Eighty Marketing. She holds a range of qualifications including a Diploma in Tourism and a Masters in Marketing and additionally holds membership with several professional organisations including the Australian Marketing Institute where she is a recognised Certified Practicing Marketer (CPM). Throughout her career she has represented businesses from all aspects of the tourism industry including retail and wholesale travel companies, conference and incentive houses, cruise operators, tour operators and luxury resorts.

Date

30 May 2022

Time

9:00am - 12:00pm

Venue

Forest Lodge Resort

Location

13626 Vasse Hwy
Pemberton WA 6260
Australia

Registration date (open - close)

30 Mar 2022 - 26 May 2022

Pricing

Member - Customer Service WAy
$75.00
Non-Member - Customer Service WAy
$150.00

Booking conditions

By registering for this event, you agree to the following booking conditions.
Only employees of current financial members of TCWA are eligible for the Member Rate. Prices are inclusive of GST.
Payment for the order must be completed using PayPal/credit card at the time of registration. Government Departments requiring an invoice can contact Tourism Council WA (TCWA) to arrange.
You agree for your information to be shared with event partners at the discretion of TCWA.
Cancellation Policy: If minimum numbers are not met, you will receive notification of the cancelled event/activity and your payment will be reimbursed. Any cancellations made within 4 working days of the scheduled course will not be refunded, transferred or credited, however name changes will be accepted. Cancellations or name changes must be made in writing. Payment must be received prior to the event to confirm registration.
Tourism Council WA will not accept a registration for any person that is not fully vaccinated for COVID-19 or does not commit to such requirement. Where a person makes a booking and is then unable to meet the requirement, the customer shall be barred from the premises, event or service and Tourism Council WA’s cancellation policy shall apply.

Event sponsors

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