The Quality Tourism eLearning Hub features a growing library of micro-courses covering customer service, sustainability, cultural awareness, accessibility, marketing, and more – designed for a wide range of tourism industry sectors.
The Quality Tourism eLearning Hub is designed for:
- New operators looking to establish strong foundations
- Experienced businesses expanding skills or preparing for new accreditations
- Staff and volunteers building role-specific and customer service expertise
- Tourism operators needing flexible, high-impact training
- All tourism sectors – from accommodation, tours, and attractions to events, transport, and
hospitality - Everyone from small and regional operators, through to larger tourism organisations
Tourism Council WA members registered in the Quality Tourism Framework receive free, on-demand access to the Quality Tourism eLearning Hub.
Courses Tailored for Tourism Businesses
Tourism business operators, managers and staff now have access to the below courses by accessing the Quality Tourism eLearning Hub. Further courses will be released soon.
- Accessibility for staff - Create welcoming experiences for every guest by building confidence in disability awareness and inclusive service.
- Communication Skills - Communication is the bedrock of just about every facet of our life. This course will cover how to effectively communicate, how to actively listen, identify conflict and manage conflict.
- Creating Opportunities for Equality in the Workplace - This module explores how both employees and employers can create opportunities for equality in the workplace, and how we can all work together to build a better world.
- Dealing with Complaints and Difficult Customers - By the end of this module you will have a thorough understanding of why complaints are important, how to interact with a difficult customer carrying out the 5 step process that can help turn a complaint into an opportunity.
- Designing Visitor Journeys: Elevating Tourism Experiences for Business Growth - By exploring the journey of your guests before, during and after their visit, this course helps tourism businesses identify key touchpoints, enhance memorable moments, and optimise what they already do without needing to overhaul their entire operation.
- Email Marketing - This course explores how to use Mailchimp, an email marketing platform, to create marketing campaigns and promote your tourism business.
- L8 - ICT Security - Learners will be taken through the basic internet security threats, as well as how they can protect themselves online.
- Manage Operational Plans - This course delivers the skills and knowledge required to “develop and monitor implementation of the operational plan” to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.
- Maximising the benefits of Reviewpro Reputation - This course shows tourism and hospitality operators how to use Reviewpro to monitor feedback, respond to reviews, uncover insights, and improve their business through a smarter guest experience strategy.
- Maximising visibility via third party platforms - Discover how you can make impactful decisions and create better experiences for your customers by leveraging platforms such as TripAdvisor and GetYourGuide.
- Resolving Conflict - By looking at the types of conflict, the causes, as well as communication essentials, the Resolving Conflict module helps learners understand conflict and show them how to overcome it.
- Sustainability for business owners - This course helps tourism professionals implement eco-friendly practices, engage teams, track and measure progress, and showcase sustainability commitments clearly, building a more responsible, effective, and successful business.
- Sustainability for staff - This quick, interactive course helps staff understand sustainability in tourism, bust myths, take positive everyday actions, and engage guests with genuine communication.
- Vertical video - This short course helps tourism operators plan, shoot, and optimise vertical video content for Instagram, TikTok and beyond. Learn how to grow your audience with consistent, engaging, and trend-savvy content.
Features for Tourism Business Owners and Managers
- Tourism-Specific Content – Access courses tailored to your industry and aligned with QTF Accreditation programs, covering essential topics like sustainability practices, accessibility, social media and online trade distribution to keep your business competitive
- Comprehensive Management Tools – Efficiently assign courses to your team, monitor individual and group progress, and generate detailed training reports
- Seamless QTF Integration – Enjoy hassle-free access through single sign-on with your existing Quality Tourism Framework credentials, eliminating additional passwords and streamlining your workflow
- Free Essential Training with Optional Upgrades – Get started immediately with free access to core tourism courses suited to your business needs. For teams seeking additional growth opportunities, optional subscription tiers provide expanded access to advanced professional development, leadership, and communication training.
Features for Tourism Business Team Members
- 24/7 Online Access – Learn at your own pace and schedule, with the flexibility to revisit content whenever you need to refresh your knowledge or skills
- Multiple Learning Formats – Choose from engaging video lessons, interactive modules, and downloadable resources designed to accommodate different learning preferences and styles
- Professional Skills Certificates – Earn digital certificates upon course completion to demonstrate your expertise
- Accessibility-Friendly Design – Customize your learning experience with adjustable text size, contrast settings, and navigation preferences to ensure comfortable and inclusive access for all learners
- Industry Expert-Led Content – Benefit from courses specifically developed for tourism and visitor economy businesses, created in collaboration with experienced industry professionals and subject matter experts
- Mobile-Friendly Platform – Access your training seamlessly on any device – smartphone, tablet, or computer – so you can learn wherever and whenever it's convenient
Access the eLearning Hub
Getting your business set up on Quality Tourism eLearning Hub is simple.
If you are the main users of your Quality Tourism account (i.e. owner, manager, or similar):
- Log into the Quality Tourism Framework (QTF)
- Click the eLearning button on the top right and accept the platform’s Terms & Conditions. Once accepted, you can begin using the eLearning Hub
If you'd like to give your team members access to the Quality Tourism eLearning Hub, you can set them up as a learner:
- Log into the Quality Tourism Framework (QTF), select Manage Account, then open the Learners tab
- Click Add Learners and enter the First Name, Last Name, and Email Address
- The staff member will receive a Welcome Email to create their password and log in
For assistance accessing the Quality Tourism Framework portal or the Quality Tourism eLearning Hub, please send us an email.
