Visitor Feedback Collection Systems (Guide)

This guide helps visitor centres set up systematic feedback collection, covering in-centre and post-visit methods (kiosks, feedback cards, QR codes, email follow-ups), what to measure (satisfaction, visitor profile, economic impact), survey design tips by collection method, technology options, and how to use feedback for internal improvement and stakeholder reporting. It includes an implementation checklist for building or refining a centre's feedback system.