Past Winners

CATEGORY 1 - Major Tourist Attractions

Sponsored by Tourism WA

The 154-year old heritage listed Busselton Jetty is one of WA’s most popular tourist attractions welcoming over 500,000 visitors annually. Extending 1.8 kilometres over the clear waters of Geographe Bay, it is the longest tourist jetty in the Southern Hemisphere. It is home to the iconic boat shed style Interpretive Centre, interactive Museum, solar powered electric Jetty Train and is one of only six Underwater Observatories in the world. Visitors are able to descend 8 metres underwater to view the natural wonders that lie beneath the Jetty where its piles create Australia’s greatest artificial reef.

Silver - Fremantle Prison

Bronze - Rottnest Island

Horizontal Falls Seaplane Adventures

CATEGORY 2 - Tourist Attractions

Sponsored by Hello Perth

Horizontal Falls Seaplane Adventures is a multi-award winning, family-owned and operated tour company that has been providing exciting adventures to Horizontal Falls in the Kimberley for more than 13 years. With a fleet of five Cessna caravans, helicopters, fast boats and houseboats, each year Horizontal Falls Seaplane Adventures welcomes thousands of people to experience this unspoilt part of northern WA.

Silver - The Bell Tower, Home of the Swan Bells Perth

Bronze - The Perth Mint

CATEGORY 3 - Major Festivals & Events

Sponsored by What's On

Field of Light: Avenue of Honour was a large-scale outdoor light installation by British artist Bruce Munro. Featuring 16,000 lights planted by local volunteers under Albany’s Avenue of Honour memorial trees, the installation paid homage to the thousands of Anzacs who, over a century ago, departed Albany for the WWI battlefields. Each sunset until 10pm, over seven months, people walked the Avenue while around them the lights glowed green and gold. The event attracted around 187,000 visitors to the port city. This incredible event was a collaboration by FORM and the City of Albany.

Silver - Perth Festival

Bronze - Optus Stadium - Chelsea FC in Perth

CATEGORY 4 - Festivals & Events

Sponsored by Department of Local Government, Sport & Cultural Industries

Set in the seaside centres of Busselton, Bunbury, Dunsborough and the Margaret River wine region, CinefestOZ premieres feature films and events in the region’s cinemas, wineries, small bars and galleries, making it a feast for the senses and an unforgettable five-day getaway.
CinefestOZ has consolidated its position as the premier destination film festival in Australia with record numbers of high-calibre film guests, a sensational line-up of new Australian and French films, and unprecedented audience numbers.

Silver - Busselton Jetty Swim

Bronze - The 2019 Perth Caravan & Camping Show

CATEGORY 5 - Ecotourism

Sponsored by Parks & Wildlife Service

A wondrous marine environment exists beneath the Busselton Jetty, where submerged piles create Australia’s greatest artificial reef, host to a forest of tropical and sub-tropical corals, sponges, fish and invertebrates. Visitors can descend 8-metres below the ocean surface in the Underwater Observatory to view more than 300 different marine species in their natural habitat. Busselton Jetty Inc manages the Jetty, which is committed to ensuring the health and conservation of the marine ecosystem beneath the Jetty and the wider environs of Geographe Bay.

Silver - Rockingham Wild Encounters

Bronze - Cape to Cape Explorer Tours

CATEGORY 6 - Cultural Tourism

Sponsored by Department of Local Government, Sport & Cultural Industries

Fremantle Prison is Western Australia’s premier heritage attraction delivering a diverse range of unforgettable visitor experiences. It is the largest convict-built structure in Australia and the most intact convict establishment in the southern hemisphere. It is currently the only World Heritage listed building in WA. Visitors can ‘step inside and do time’ with experienced guides on a range of fascinating, educational and entertaining daily tours highlighting the daily life of convicts and prisoners.

Silver - Albany's Historic Whaling Station

Bronze - The Bell Tower, Home of the Swan Bells Perth

CATEGORY 7 - Qantas Award for Aboriginal & Torres Strait Islander Tourism

Sponsored by Qantas and WAITOC

Go Cultural Aboriginal Tours and Experiences delivers authentic Aboriginal cultural tours in spectacular locations showcasing Perth City, parks, rivers and sea including Elizabeth Quay, Kings Park, Yagan Square and Rottnest Island.  As proud leaders of Aboriginal cultural exchange for events, tour groups, schools, corporate groups and the general public from Nyungar Boodja (City of Perth), to Wajemup (Rottnest Island), Go Cultural also offers Ceremonies, corporate gifts, cultural artefacts, traditional ochres, ochre painting, consultancy services and an engaging insight into the fascinating culture and history of the Whadjuk People on Nyungar Country.

Silver - Ngurrangga Tours

Bronze - Kooljaman at Cape Leveque

CATEGORY 8 - Specialised Tourism Services

Sponsored by Guru Productions

Sightseeing Pass Australia is an award-winning Perth-based tourism website offering more than 300 tours and attractions across Western Australia. It is an online platform where anyone can plan, organise and book multiple experiences from over 150 tour operators. The site bundles tours and attractions, creating ‘passes’, and sells to the self-drive, day tour and short break FIT markets both domestically and internationally. Sightseeing Pass is committed to working with local operators to promote their products by encouraging visitors to stay longer, spend more and visit regional areas.

Silver - Vasse Virgin

Bronze - Crystal Swan Cruises

CATEGORY 9 - Visitor Information Services

Sponsored by RAC Parks & Resorts

Swan Valley Visitor Centre has proven itself over 17 years to be one of Australia’s leading visitor centres. The team of professionals are experts in everything Swan Valley and are constantly innovating and striving to provide the highest quality of information services to visitors and industry partners. Housed in the lovingly restored Guildford Courthouse (c. 1866) the Visitor Centres’ blend of modern facilities and rustic charm surprises and delights.  

Silver - Margaret River Busselton Tourism Association

Bronze - Kalgoorlie Boulder Visitor Centre

CATEGORY 10 - Business Event Venues

Sponsored by Perth Convention Bureau

At Pullman Bunker Bay, dull meeting conventions are stripped back and reinvented with a new sense of energy and individual flair. Situated on a pristine beachfront in WA’s world-renowned Margaret River Region, the meeting experience at Pullman is designed to blur the lines between work and play. Business is fun, connection is key, and big ideas are nurtured and valued. Spanning 35 acres of native gardens, Pullman Bunker Bay is one of the region’s largest venues, offering more than 700sqm of meeting space, catering for up to 400 guests with 150 luxurious villas.

Silver - Optus Stadium

Bronze - Crown Perth

CATEGORY 11 - Major Tour & Transport Operators

Sponsored by Budget Car and Truck Rental

From their home base at Kimberley Traveller's Lodge in Broome, Western Australia, Kimberley Wild Expeditions carries more than 5,000 travelers a year on its range of 4WD Day Tours, Short Breaks and Extended Adventures throughout Australia's North West and the West Coast. With small groups of like-minded travellers, their tour guides share the unique landscapes, local experiences and fascinating culture of the regions though which they travel.

Silver - HeliSpirit

Bronze - ATG Downunder

CATEGORY 12 - Tour & Transport Operators

Sponsored by Vanguard Press

From a commercial operator in 1994, Kimberley Quest has grown into a multi-award winning, expedition style cruise company that caters for individuals and small groups on-board the well-appointed Kimberley Quest II. Kimberley Quest, a locally owned and operated company, has been cruising and exploring the Kimberley for 25 years. With a strong sense of guest focus, quality service and local knowledge, Kimberley Quest remains dedicated to providing all guests with an unforgettable experience.

Silver - Walk into Luxury

Bronze - Kimberley Air Tours

CATEGORY 13 - Adventure Tourism

Sponsored by RAC Parks & Resorts

Skydive Geronimo Rottnest offers world-class tandem skydive experiences over Rottnest Island, Western Australia. Customers experience spectacular views of Rottnest, Perth City and the WA coastline beyond, as they fly to 15,0000ft. Together with their experienced and qualified tandem skydive instructor, participants free fall at 200kms an hour and land under a parachute on the pristine beaches of Rottnest Island. 

Silver - Live Ningaloo

Bronze - Kalbarri Wagoe Beach Quad Bike Tours

CATEGORY 14 - Destination Marketing

Sponsored by Countrywide Publications

‘Michael and Denise’ are the lovable and cheeky couple who are the stars of this humorous Kimberley video advertising campaign! Their adventures take them through the East Kimberley and Kununurra, experiencing everything from the Gibb River Road to the Bungle Bungles.
Creating awareness of the Kimberley and its attractions through digital marketing, Magic Kimberley was designed to create a desire for visitors to explore the Kimberley region, showcase unique experiences and encourage bookings.

Silver - WAITOC - Taste Our Tucker

Bronze - StudyPerth - Beyond Education Campaign

CATEGORY 15 - Tourism Restaurants & Catering Services

Sponsored by Tourism WA

The Lake House Denmark is family owned and operated and located within the Great Southern wine region of Western Australia. Its cellar door, restaurant and food store, with stunning views across the lake and native bushland, invites visitors to taste award winning wines, savour delicious regional produce and experience a connected, laid-back lifestyle. The Lake House Denmark represents a lifestyle and mindset that celebrates slow living, community and local produce, sourced from and inspired by the pristine environment of the Great Southern.

Silver - Sandalford Wines

Bronze - Odyssea City Beach

CATEGORY 16 - Tourism Wineries, Distilleries & Breweries

Sponsored by Vanguard Press

The key objective for Sandalford Wines is to produce outstanding premium wines. At the same time, Sandalford has a vision to provide local, interstate and overseas tourists with a must-visit destination to Sandalford’s Swan Valley operations, and to provide them with a truly world class wine tourism, education and hospitality experience. Sandalford Estate in the Swan Valley today houses diverse operations including a picturesque vineyard and landscaped gardens, winemaking/production, food/beverage and tourism operations, and is also a venue for outdoor concerts for up to 16,000 people per event.

Silver - The Lake House Denmark

Bronze - Little Creatures Brewing

CATEGORY 17 - Caravan & Holiday Parks

Sponsored by Caravan Industry Association WA

Sheltered by the calm waters of King George Sound in Albany, BIG4 Middleton Beach Holiday Park is located on 500 metres of world class beach frontage offering safe swimming for children, surfing, kite surfing, fishing and whale watching. The Holiday Park offers an array of accommodation styles including three bedroom beach houses with spectacular ocean views, two bedroom spa villas, chalets and cabins along with ensuite caravan sites and general caravan and camping sites.

Silver - RAC Monkey Mia Dolphin Resort

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CATEGORY 18 - Hosted Accommodation

Sponsored by The Sunday Times

Holberry House is an English inspired, Georgian style building, set on four acres of landscaped gardens in the townsite of Nannup, featuring seven guest rooms, each individually furnished with antiques. Guests can relax by the log fire in winter or by the pool in summer. The grounds of Holberry House are designed for hosting events and showcasing works of regional artists as part of the Holberry Sculpture Walk. Guests have the peace and beauty of a country retreat whilst being able to stroll into the heart of this heritage town.

Silver - Amaroo Retreat & Spa

Bronze - Diamond Forest Farm Stay

CATEGORY 19 - Unique Accommodation

Sponsored by Bailiwick Legal

Horizontal Falls Seaplane Adventures is a multi-award winning, family owned and operated tour company that has been providing exciting adventures to the spectacular Horizontal Falls in the Kimberley, for more than 13 years. With a fleet of five Cessna Caravans, helicopters, custom-built fast boats and houseboats, each year Horizontal Falls Seaplane Adventures welcomes thousands of people to experience this unspoilt part of northern WA, described by David Attenborough as one of the greatest natural wonders of the world, on their array of day tours and extended adventures featuring the most unique accommodation setting in the world.

Silver - Kimberley Quest

Bronze - Bungle Bungle Savannah Lodge

CATEGORY 20 - Self Contained Accommodation

Sponsored by Parks & Wildlife Service

Balingup Heights Hilltop Forest Cottages is a spectacular 46-acre property, located 1.5km west of the Balingup town site, in the heart of the south west of Western Australia. Each of the six recently renovated, fully self-contained, cosy bush cottages are set apart in the native hilltop forest. The spectacular views from the top of the hill provide guests with a unique holiday experience.

Silver - Bina Maya Yallingup Escape

Bronze - The Aqua Resort

CATEGORY 21 - Standard Accommodation

Sponsored by Commonwealth Bank

Metro Hotel Perth is a 147 room mid-range hotel located in South Perth close to the CBD and Perth Airport with easy access to all arterial roads, north and south. Offering a range of room types from Superior and Executive Rooms to spacious rooms for families or singles with existing bedding of a king bed and two singles or four singles. There are sensational views of Perth city from most rooms, plentiful free parking, free unlimited WIFI, 24-hour reception and room service.

Silver - SurfPoint Resort

Bronze - Kangaroo Inn

CATEGORY 22 - Deluxe Accommodation

Sponsored by Quick Slip Frames

Kununurra Country Club Resort is sanctuary styled and staffed to suit the discerning leisure or corporate traveler seeking genuine local hospitality and high-quality facilities. A deluxe guest experience is achieved through a careful partnering of select design choices for its rooms and facilities, and outstanding personalised service standards delivered by dedicated staff. The Country Club is conveniently located in the heart of Kununurra and is the perfect base for exploring the spectacular East Kimberley region.

Silver - Onlsow Beach Resort

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CATEGORY 23 - Luxury Accommodation

Sponsored by Tourism Council WA

Pullman Bunker Bay is an enchanting 5-star beachfront resort nestled on the turquoise waters of one of the Margaret River Region’s best beaches - Bunker Bay.  Luxurious and private bungalow-style villas are set amongst 34 acres of native gardens, offering modern amenities and indulgent bathrooms. Floor to ceiling windows showcase your choice of tranquil native garden or lake-view vistas. Enjoy world class resort facilities including heated infinity-edge pool, day spa with couples suites, gym, tennis courts and outstanding ocean-view restaurant and bar.

Silver - The Westin Perth

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CATEGORY 24 - New Tourism Business

Sponsored by Gallagher

Nestled behind the dunes on Pinky’s Beach in one of Australia’s most breathtaking coastal locations is Discovery Rottnest Island, a joint-venture eco-tourism resort by Baileys Group and Discovery Parks, opened in March 2019. With its combination of resort facilities and eco-friendly safari tents, it introduces a new level of glamour to the island. Discovery Rottnest Island is the first low impact glamping experience on the island, providing a luxurious experience in harmony with nature. It offers eco-friendly accommodation, resort pool and a vibrant food and beverage business, featuring fresh local produce.

Silver - The Hike Collective

Bronze - QT Perth

CATEGORY 25 - Excellence in Food Tourism

Sponsored by Tourism Australia

Two Feet & a Heartbeat is a Perth based, multi-award winning guided services company that provides walking tours, food tours and destination management services in Perth and around Western Australia.  Two Feet was set up to foster a greater understanding of our amazing city and state and to showcase the best that Perth and Western Australia has to offer. This includes its amazing local produce, restaurants, bars, wine, chefs and hospitality industry. Two Feet & a Heartbeat actively supports locally owned and operated businesses and those that choose to offer food and beverages grown or produced within Western Australia.

Silver - The Lake House Denmark

Bronze - Eat the Street Walking Tours

CATEGORY 26 - Excellence in Chinese Tourism

Sponsored by China Ready & Accredited

For more than 175 years Sandalford Wines has continually adapted and improved to meet the changing needs of the growing market. At the heart of Sandalford’s products and services is its award-winning wines, cellar door, fine dining restaurant, and stunning grounds on the iconic Swan River. Sandalford ensures Chinese visitors receive a truly authentic experience and spoken language of Cellar Door staff include Mandarin and Cantonese, giving Chinese guests a sense of comfort.

Silver - Valentino Holidays

Bronze - LH Global Tours

CATEGORY 27 - Excellence in Tourism Education & Training

Sponsored by Guru Productions

Adventure World is one of Tourism WA's largest education and training providers, employing and training over 400 team members each season. Training is provided internally and via external industry experts across a diverse range of specialty areas including, but not limited to, Food & Beverage, Ticketing Sales, Ride Operations, Maintenance & Engineering and personal development.

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CATEGORY 28 - Excellence in Local Government Tourism

Sponsored by WA Super

The City of Kalamunda owns and operates the Perth Hills Visitor Centre as well as several key tourism attractions. The City recognises that visitors are not interested in local government areas, they are interested in memorable experiences. The Experience Perth Hills brand is used widely to increase visitation throughout the whole region through a regional approach to tourism services and destination marketing. 

Silver - City of Albany

Bronze - Shire of Toodyay

FACET Golden Guide Award

Sponsored by

Marielle holds a bachelor’s degree in Educational Media and Cultural Anthropology. She worked as a fulltime editor in her early 20s and started guiding extended hiking tours during her holidays. Over the years she became certified in Professional Adventure Tour Guiding and Sport Event Management, eventually changing careers in 2006 to work fulltime as a tour guide. For the past 13 years, she has been guiding day and extended tours throughout the entire state of Western Australia between Perth and Broome, the Pilbara, Kimberley, Margaret River, Albany, Esperance and Kalgoorlie. 

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Individual Excellence in Aboriginal Tourism

Sponsored by

A descendant of the Ngarluma and Yindjibarndi people, the traditional landowners of the coastal and inland areas of the West Pilbara region, Clinton Walker launched Ngurrangga Tours in 2013. Clinton has spent his life learning from his Elders about the traditional ways of his people, including speaking the Ngarluma and Yindjibarndi languages. Clinton saw the beauty of the Pilbara being overlooked by tourists and wanted to share his culture by offering locals and tourists a unique, hands-on insight into the rich Aboriginal history of the area. The judges admired his biggest achievement in the last 12 months which was to be able to expand his business and employ family members so they could share his passion.

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Individual Excellence in Customer Service

Sponsored by

Greg Cooke is the perennially popular face and voice of The Perth Mint, having worked as chief gold pourer and tour guide for over a quarter of a century. Greg is responsible for The Perth Mint's reputation for customer service excellence. He joined The Perth Mint in December 1993 and has since performed more than 18,000 gold pouring demonstrations and personally engaged with over a million people - educating, entertaining and elucidating on all thing’s gold.

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Sir David Brand Award for Tourism

Sponsored by City of Perth

The 154-year old heritage listed Busselton Jetty is one of WA’s most popular tourist attractions welcoming over 500,000 visitors annually. Extending 1.8 kilometres over the clear waters of Geographe Bay, it is the longest tourist jetty in the Southern Hemisphere. It is home to the iconic boat shed style Interpretive Centre, interactive Museum, solar powered electric Jetty Train and is one of only six Underwater Observatories in the world. Visitors are able to descend 8 metres underwater to view the natural wonders that lie beneath the Jetty where its piles create Australia’s greatest artificial reef.

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Sir David Brand Medal

Sponsored by

Ross is a global contributor to tourism development in the fields of geotourism and geoparks, cruise ship tourism, and ecotourism. He was Edith Cowan University’s Foundation Professor of Tourism from 2003 to 2019, and now hold the title of Honorary Professor of Tourism. Among his many positions past and present, he has been an advisor to the UNECO Global Geoparks Network since 2008, Chair of the Cruise Western Australia Committee since 2012, and a foundation member of Ecotourism Australia’s Geotourism Forum. 

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Sir David Brand Young Achiever Medal

Sponsored by

Hayley Wells is the General Manager at her partner’s business, Illegal Tender Rum Co in Dongara. She works tirelessly with Australia's Coral Coast to push the distillery’s hometown of Dongara into the mind of International Tourists and Tour operators and is a true ambassador for the Coast. Hayley recently represented the company in China on a tourism export trip as well as attending ATE in Perth. The judges were extremely impressed with her can do attitude and 110% commitment to the WA tourism industry.

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