Customers & Reviews

A range of documents to assist in the delivery of high-quality customer service.

Title	Last updated
Member Webinar - Driving Online Reviews for Your Tourism Business (Video)	24 Apr 2025
Member Webinar - Making the Most of Your ReviewPro Account (Video)	22 Nov 2024
Guest Feedback & Reputation with ReviewPro (Video)	10 Mar 2023
Handling Social Media Reviews (Template)	04 Mar 2023
Arrival Briefing (Template)	04 Mar 2023
Customer Service Procedures Manual (Template)	17 Jul 2023
Customer Service Experience - Coach Tours (Case Study)	04 Mar 2023
Cancellation Policy (Sample)	03 Mar 2023
Complaints Handling (Checklist)	17 Jul 2023
Child Protection Behaviour Policy (Sample)	17 Jul 2023
Customer Complaints Policy (Sample)	13 Mar 2023
Email Etiquette (Checklist)	17 Jul 2023
Accommodation Compendium (Guide)	14 Jul 2023
Communication Procedure (Guide)	14 Jul 2023
Handling Customer Complaints (Guide)	14 Jul 2023
Telephone Etiquette (Guide)	14 Jul 2023
Text Etiquette (Guide)	14 Jul 2023
Customer Service - Cottages (Case Study)	14 Jul 2023
Customer Service - Museum (Case Study)	14 Jul 2023