Customers & Reviews
A range of documents to assist in the delivery of high-quality customer service.
| Title | Last updated |
|---|---|
| Guest Feedback & Reputation with ReviewPro (Video) | 10 Mar 2023 |
| Handling Social Media Reviews (Template) | 04 Mar 2023 |
| Arrival Briefing (Template) | 04 Mar 2023 |
| Customer Service Procedures Manual (Template) | 17 Jul 2023 |
| Customer Service Experience - Coach Tours (Case Study) | 04 Mar 2023 |
| Cancellation Policy (Sample) | 03 Mar 2023 |
| Complaints Handling (Checklist) | 17 Jul 2023 |
| Child Protection Behaviour Policy (Sample) | 17 Jul 2023 |
| Customer Complaints Policy (Sample) | 13 Mar 2023 |
| Email Etiquette (Checklist) | 17 Jul 2023 |
| Accommodation Compendium (Guide) | 14 Jul 2023 |
| Communication Procedure (Guide) | 14 Jul 2023 |
| Handling Customer Complaints (Guide) | 14 Jul 2023 |
| Telephone Etiquette (Guide) | 14 Jul 2023 |
| Text Etiquette (Guide) | 14 Jul 2023 |
| Customer Service - Cottages (Case Study) | 14 Jul 2023 |
| Customer Service - Museum (Case Study) | 14 Jul 2023 |
